IT Helpdesk Analyst I – End-User Support (Day Shift)

Skaggs Community Hospital Association; Springfield (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking an IT Service Desk Analyst to provide first-line technical support for end-users. You will diagnose and resolve hardware and software issues, guide users, and document all incidents for knowledge sharing and future reference.

The role requires clear communication, empathy, and the ability to maintain accurate support records while contributing to timely resolutions for a range of IT systems.

Qualifications

• Preferred Associate's degree in CS or IT.
• Preferred 1 year of IT customer support experience.
• Strong communication and documentation skills.

Responsibilities

• Provide technical IT support to end-users, diagnose and resolve issues, document requests and maintain records.

Skills

Operating systems

Software applications

Communication

Empathy

Documentation

Password resets

Education

Associate's degree in Computer Science or Information Technology

Job description

CoxHealth is seeking an IT Service Desk Analyst to provide first-line technical support for end-users. You will diagnose and resolve hardware and software issues, guide users, and document all incidents for knowledge sharing and future reference.

The role requires clear communication, empathy, and the ability to maintain accurate support records while contributing to timely resolutions for a range of IT systems.