IT Helpdesk Analyst I – End-User Support

CoxHealth; United States; Vor Ort; USD 25.000 - 39.000; Teilzeit

Benefits dieser Stelle

Medical insurance

Vision insurance

Dental insurance

Retirement with Employer Match

Zusammenfassung

CoxHealth in Springfield, MO, is seeking an Information Technology Customer Support Analyst to deliver frontline IT support to hospital staff and clinicians at West Campus. You will diagnose and resolve end-user issues, assist with password resets, and ensure ticket records are complete.

The role emphasizes clear communication, patient and user empathy, and timely resolution. This on-site position supports a 40-hour workweek day shift, with comprehensive benefits and opportunities to grow within

Qualifikationen

• Associate degree or equivalent preferred.
• 1 year IT customer support experience preferred.
• Strong communication and problem-solving skills.

Aufgaben

• Diagnose and resolve end-user IT issues promptly.
• Provide guidance and training to end-users on IT systems.
• Document support requests and maintain accurate incident records.
• Assist with password resets and basic software troubleshooting.

Kenntnisse

Windows

macOS

End-user support

Ausbildung

Associate's degree in Computer Science or Information Technology

Tools

Ticketing system (ITSM)

Jobbeschreibung

CoxHealth in Springfield, MO, is seeking an Information Technology Customer Support Analyst to deliver frontline IT support to hospital staff and clinicians at West Campus. You will diagnose and resolve end-user issues, assist with password resets, and ensure ticket records are complete.

The role emphasizes clear communication, patient and user empathy, and timely resolution. This on-site position supports a 40-hour workweek day shift, with comprehensive benefits and opportunities to grow within