IT Customer Support Analyst I

CoxHealth; Springfield (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Retirement w/

Benefits page link

Job summary

CoxHealth's West Campus IT Service Desk in Springfield, MO, seeks an Information Technology Customer Support Analyst to deliver quality end-user support for IT systems. You will diagnose issues, guide users, and document incidents to improve service delivery.

Preferred candidates have an Associate degree in Computer Science or Information Technology, experience in IT support, and strong communication skills. This role follows a day shift with 40 hours per week and standard benefits.

Qualifications

• Basic understanding of commonly used operating systems (Windows, macOS)
• Strong communication skills, empathy, and patience to assist end users
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues
• Ability to document support requests and solutions for future reference

Responsibilities

• Provide technical support to end-users of IT systems and applications
• Diagnose and resolve technical issues in a timely manner
• Document support requests and maintain records of incidents
• Offer guidance and training to end-users on IT systems and applications

Skills

Windows

macOS

Strong communication

Empathy

Patience

Troubleshooting

Password resets

Documentation

Education

Associate degree in Computer Science

Associate degree in Information Technology

Job description

Facility

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department

1709 IT Service Desk

Scheduled Weekly Hours

40

Hours

8am to 4:30 pm

Work Shift

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare's Best Places to work five times.
• Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here:Benefits | CoxHealth

Job Description

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

• Education: Preferred: Associate's degree in Computer Science, Information Technology
• Experience: Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
• Skills: Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Skills: Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Skills: Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Skills: Ability to effectively document support request and solutions for future reference.
• Licensure/Certification/Registration: N/A