IT Support Specialist - End-User Tech & Systems

Trinity Health; Minot (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

Trinity Health is seeking a Technician Specialist to provide hands-on technical assistance for information systems. You will support users by troubleshooting issues and ensuring reliable hardware and software functionality across the organization.

This position requires a Bachelor's Degree in Computer Science, MIS, or equivalent experience, with at least 3+ years of IT support experience. Strong interpersonal skills and a customer service orientation are essential. Join us in enhancing daily operations through effective technology solutions.

Qualifications

• 3+ years of experience in troubleshooting, design, and installation of IT related systems.
• Ability to multitask and manage time effectively.
• Must be self-motivated, driven, and coachable.

Responsibilities

• Provide technical support for end users by diagnosing, troubleshooting, and resolving issues.
• Install, configure, and maintain computers and software applications.
• Assist with data protection and system security processes.
• Participate in system upgrades and document changes.
• Collaborate with IT team members to identify issues and recommend improvements.

Skills

Excellent written and oral communication skills

Interpersonal skills

Customer service skills

Detail-oriented

Problem-solving

Education

Bachelor’s Degree in Computer Science, MIS, or equivalent

Job description

Trinity Health is seeking a Technician Specialist to provide hands-on technical assistance for information systems. You will support users by troubleshooting issues and ensuring reliable hardware and software functionality across the organization.

This position requires a Bachelor's Degree in Computer Science, MIS, or equivalent experience, with at least 3+ years of IT support experience. Strong interpersonal skills and a customer service orientation are essential. Join us in enhancing daily operations through effective technology solutions.