IS Support Administrator - OnSite

Agence PROvidence; Colville (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Best-in-class benefits

Job summary

Providence is seeking an End User Support specialist to resolve customer IT issues, fulfill service requests, and facilitate project deployments for caregivers, partners, and customers. You will diagnose hardware, software, and network problems, delivering timely, accurate support and acting as the customer contact throughout the resolution process.

With a focus on patient-centered care, Providence offers best-in-class benefits and a culture of understanding, commitment, and mutual respect.

Qualifications

• 3 years of technical support experience, or 5 years in a high-volume tech call center.
• Experience using knowledge management tools.

Responsibilities

• Resolve customers' IT issues and fulfill information technology service requests.
• Facilitate technical project deployments and coordinate with ITS teams for final resolution.
• Serve as the primary customer contact throughout the resolution process.

Skills

Technical support

Teamwork

Education

Associate's Degree in IT

Bachelor's Degree in CS/EE/IS or related

Tools

Knowledge management tools

Job description

Serves as the primary point of support to resolve customers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence St. Joseph caregivers, partners, and customers while maintaining a focus on positive customer service experience. Adept at diagnosing issues with computer, printer, and peripheral hardware; software programs; and network systems quickly and accurately. Displays strong teamwork skills and ability to coordinate with other Information and Technology Service's teams as appropriate for final resolution of issues, often acting as the customer's point of contact through the process.

Providence caregivers are not simply valued – they’re invaluable. Join our team atEnterprise Information Servicesand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 3 yearsexperience in technical support and at least one current certification in technology related field, OR 5 years of experience providing technical support in a high volume, technology focused call center.
• Experience using Knowledge management tools.

Preferred Qualifications:

• Associate's Degree in IT or IT related equivalent.
• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline.
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MCDBA.

Why Join Providence?

Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering ourMissionof caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.