IT Support & Access Specialist

ADP, Inc.; El Centro (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

ADP, Inc. invites applications for an Technology Specialist who serves as the first point of contact for end users seeking technical assistance. The role will diagnose issues, run tests, and implement solutions while provisioning system access in line with policies.

Responsibilities include installing and maintaining hardware and software, supporting end users, and keeping IT documentation updated. The position emphasizes security compliance and collaboration with IT teams.

Qualifications

• High School graduate with at least 2 Computer Science college courses completed.
• Preferred: Associate Degree in Computer Science, Information Technology, or related field.
• Minimum 6 months hands-on experience in IT support, maintenance, and upgrades of computer systems.
• Fluent in Spanish is helpful but not required.
• Proficient in Word, Excel, and PowerPoint.
• Strong problem-solving and communication abilities.
• Ability to work independently and in a team.
• Working knowledge of Windows-based systems and Office programs.

Responsabilités

• Assist with installation, configuration, and maintenance of computer hardware, software, and networks.
• Provide technical end-user support and troubleshoot hardware/software issues, escalating when necessary. Complete requests within SLAs.
• Manage user access by assigning/removing system permissions based on roles (least privilege).
• Develop and maintain IT documentation, including user guides and system configurations.
• Support inventory management of hardware and software assets.
• Assist in setting up and deployment of new equipment.
• Perform routine system updates and backups.
• Escalate when security standards are not adhered to.
• Participate in IT projects and initiatives as needed.
• Maintain knowledge of applicable laws and regulations related to compliance.

Connaissances

Communication

Problem-solving

Attention to detail

Teamwork

Eagerness to learn

Formation

High School diploma

Associate degree preferred

2 CS college courses completed

Outils

Microsoft Office

Windows OS

Description du poste

ADP, Inc. invites applications for an Technology Specialist who serves as the first point of contact for end users seeking technical assistance. The role will diagnose issues, run tests, and implement solutions while provisioning system access in line with policies.

Responsibilities include installing and maintaining hardware and software, supporting end users, and keeping IT documentation updated. The position emphasizes security compliance and collaboration with IT teams.