IT Help Desk Specialist: Endpoints & Network Support

ADP, Inc.; Topeka (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

ADP, Inc. seeks an IT Technical Specialist to support end-user devices and core systems across the organization from our Topeka/Fort Wayne footprint.

You will install, configure, maintain, and support hardware, software, and communication tools while diagnosing issues and providing guidance to users. Responsibilities include deploying computers and mobile devices, managing accounts and permissions, monitoring performance, applying patches, and maintaining inventory records.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Entry level industry certification (such as CompTIA A+, Network+, etc.) preferred but not required
• Foundational understanding of Windows operating systems, basic networking concepts, and endpoint support
• Familiarity with Active Directory, Microsoft 365, and Exchange Online
• Strong customer service skills with the ability to listen to, understand, and clearly respond to user needs
• Demonstrated problem solving ability and willingness to learn new technologies
• Ability to troubleshoot technical issues using logical, step‑by‑step approaches
• Clear written and verbal communication skills
• Ability to document work performed and explain the steps taken to resolve issues

Responsibilities

• Configure, deploy, and support new or replacement computers, mobile devices, and related endpoint equipment
• Maintain and support existing computer and network endpoints to ensure reliability and performance
• Troubleshoot and resolve hardware, software, and configuration issues for end users through tickets or proactive system checks
• Assist with user account management, permissions, and access controls
• Monitor system and network performance, identify issues, and elevate or resolve as appropriate
• Assist with software updates, patching, and system upgrades across desktops, laptops, and mobile devices
• Help ensure compliance with corporate IT policies through documentation and periodic reporting
• Maintain accurate hardware and software inventory records
• Provide after‑hours or on call‑support as needed
• Running ethernet cable and terminating new ethernet drops

Skills

Active listening

Customer service

Troubleshooting

Problem solving

Education

Bachelor’s degree in IT/CS

Entry level IT certifications (A+/Network+)

Tools

Active Directory

Microsoft 365

Exchange Online

Job description

ADP, Inc. seeks an IT Technical Specialist to support end-user devices and core systems across the organization from our Topeka/Fort Wayne footprint.

You will install, configure, maintain, and support hardware, software, and communication tools while diagnosing issues and providing guidance to users. Responsibilities include deploying computers and mobile devices, managing accounts and permissions, monitoring performance, applying patches, and maintaining inventory records.