Bilingual Technical Support Analyst — Growth & Impact

ADP, Inc.; Norfolk (VA); On-site; USD 53,175,000 - 99,325,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short- and Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

ADP, Inc. is seeking a Technical Support Analyst to provide on-the-spot technical support for ADP products via phone or remote access. You will troubleshoot hardware, software, and OS issues and assist with upgrades and diagnostics.

You will thrive in a metrics-driven call center environment, maintaining clear communication, building rapport with clients, and delivering professional service. ADP emphasizes inclusion and growth.

Qualifications

• 1+ years of Customer Service experience.
• Strong communication skills and professionalism.
• Comfortable in a metrics-driven call center environment.

Responsibilities

• Provide on-the-spot technical support for ADP products by phone or remote access.
• Troubleshoot hardware, software, and OS issues and assist with upgrades and diagnostics.
• Act as liaison among teams to resolve client issues promptly.

Skills

Customer Service

Communication

Job description

ADP, Inc. is seeking a Technical Support Analyst to provide on-the-spot technical support for ADP products via phone or remote access. You will troubleshoot hardware, software, and OS issues and assist with upgrades and diagnostics.

You will thrive in a metrics-driven call center environment, maintaining clear communication, building rapport with clients, and delivering professional service. ADP emphasizes inclusion and growth.