Remote & On-Site IT Support Specialist

ADP, Inc.; Philadelphia (Philadelphia County); On-site; USD 48,000 - 52,000; Full time

Job summary

ADP, Inc. is seeking a PC Support Specialist in Philadelphia, PA to address and resolve inquiries from agency staff, run diagnostics, and train users on IT hardware and software. The role includes account administration, asset inventory, and liaison with vendors.

The position reports to the IT Systems Director and requires strong communication and analytical skills, with travel to staff sites as needed.

Qualifications

• Certificate or Associate degree preferred, relevant IT training.
• Minimum three years of IT or systems experience.
• Strong written and oral communication skills.
• Ability to train staff on system functions.

Responsibilities

• Administrates system accounts on the network and devices for staff.
• Perform regular maintenance to ensure information systems operate as expected.
• Provide on-site trainings and remote support when possible.
• Coordinate with vendors and internal teams to keep accounts and equipment up to date.
• Create and update training materials reflecting new software features.

Skills

IT support

Troubleshooting

Staff training

Documentation

Analytical ability

Education

Associate degree or technical certificate

Tools

Time-keeping software

Electronic Health Record (EHR) system

KenCCID group technology email

Job description

ADP, Inc. is seeking a PC Support Specialist in Philadelphia, PA to address and resolve inquiries from agency staff, run diagnostics, and train users on IT hardware and software. The role includes account administration, asset inventory, and liaison with vendors.

The position reports to the IT Systems Director and requires strong communication and analytical skills, with travel to staff sites as needed.