IT Support

AppleOne Employment Services; San Juan (PR); On-site; USD 18,000 - 25,000; Full time

Job summary

AppleOne Employment Services in San Juan, PR is seeking an IT Support professional for a direct hire position. The role focuses on hardware, software, user systems, and technical operations, with hands-on and remote support for internal and external users.

You will troubleshoot issues, install software and hardware, configure accounts, manage service tickets, and document processes. A 1–2 year IT support background and an associate or bachelor's degree are preferred.

Qualifications

• Provide day-to-day IT support for hardware, software, user accounts, and information systems.
• Troubleshoot software, system, and technical issues for internal and external users.
• Support system interface installations, testing, and data exchange validation.
• Manage technical documentation, service tickets, and user support records.
• Knowledge of software installation, system updates, hardware installation, user account configuration, and technical troubleshooting.
• Ability to diagnose software malfunctions and determine remote or on-site support needs.
• Strong problem-solving, communication, and customer service skills.
• Ability to document technical issues, prepare reports, manage service tickets, and follow up in a timely manner.
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively.

Responsibilities

• Provide technical support for hardware, software, and information systems for internal and external customers.
• Troubleshoot technical issues, diagnose software malfunctions, and determine whether support should be handled remotely or on-site.
• Install and update software and hardware, configure user accounts and passwords, and support system access needs.
• Perform system interface installations and conduct testing to confirm proper data exchange between analyzers and information systems.
• Manage service tickets, document completed and pending tasks, and maintain accurate service records.
• Prepare user manuals, technical procedures, and support documentation while coordinating with clients and technical teams to resolve issues.

Skills

IT support

Troubleshooting

Customer service

Documentation

Communication

Problem solving

Teamwork

Education

Associate degree in Information Systems/CS

Bachelor's degree in Information Systems/CS

Job description

Job Summary

We are seeking an IT Support professional for a direct hire opportunity in San Juan, PR within the biotechnology and pharmaceuticals industry. This role is ideal for an early-career technology professional with strong troubleshooting skills, a service-focused mindset, and an interest in supporting hardware, software, user systems, and technical operations.

The IT Support role provides hands‑on and remote support to internal and external users, helping ensure technology systems operate reliably and efficiently. This is a great opportunity to build technical experience in a professional, team‑oriented environment where accuracy, communication, and follow‑through are valued. You will collaborate with clients, programmers, and technical teams while gaining exposure to system interfaces, service documentation, software configuration, and customer support best practices.

Key Responsibilities

• Provide technical support for hardware, software, and information systems for internal and external customers.
• Troubleshoot technical issues, diagnose software malfunctions, and determine whether support should be handled remotely or on‑site.
• Install and update software and hardware, configure user accounts and passwords, and support system access needs.
• Perform system interface installations and conduct testing to confirm proper data exchange between analyzers and information systems.
• Manage service tickets, document completed and pending tasks, and maintain accurate service records.
• Prepare user manuals, technical procedures, and support documentation while coordinating with clients and technical teams to resolve issues.

Compensation and Benefits

• Pay rate: $15.75 per hour.
• Job type: Direct hire.

Required Qualifications and Skills

• Provide day‑to‑day IT support for hardware, software, user accounts, and information systems.
• Troubleshoot software, system, and technical issues for internal and external users.
• Support system interface installations, testing, and data exchange validation.
• Manage technical documentation, service tickets, and user support records.
• Associate degree in Information Systems, Computer Science, or a related field, or a bachelor’s degree.
• 1-2 years of experience or relevant hands‑on exposure in IT support, technical support, information systems, or a related technology role.
• Knowledge of software installation, system updates, hardware installation, user account configuration, and technical troubleshooting.
• Ability to diagnose software malfunctions and determine appropriate remote or on‑site support needs.
• Strong problem‑solving, communication, and customer service skills.
• Ability to document technical issues, prepare reports, manage service tickets, and follow up in a timely manner.
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively.

Preferred Qualifications

• Experience providing technical support in biotechnology, pharmaceuticals, healthcare, laboratory, or regulated environments.
• Familiarity with analyzer interfaces, laboratory information systems, or data exchange between instruments and information systems.
• Experience creating user manuals, technical procedures, or service documentation.
• Bilingual communication skills may be helpful for supporting diverse user groups in San Juan, PR.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.