IT Student Tech Support (Flexible Schedule)

University of Kentucky; Lexington (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

University of Kentucky's College of Communication and Information in Lexington, KY is seeking a detail-oriented student to provide PC software, hardware, and peripheral support to faculty, staff, and graduate students. The role is part-time with a typical 8–5 schedule, and involves hands-on troubleshooting and imaging of devices.

You will respond to help requests via ticketing, email, phone, or in person, inventory equipment, and research new technologies to benefit the College.

Qualifications

• Must be a current University of Kentucky student.
• Advanced knowledge of Windows and MacOS operating systems.
• Basic wireless networking and AV system knowledge.

Responsibilities

• Respond to help requests via a ticketing system, email, phone, or in-person.
• Troubleshoot technical issues related to computers, peripherals, and other equipment.
• Inventory and deploy new equipment and replace end-of-life hardware.
• Image, configure, and install Mac and PC desktops and laptops. – Collaborate with faculty and staff to identify equipment that meets their academic and professional needs.
• Research and evaluate new technologies that may benefit the College.
• Participate in training opportunities available to university staff and students.
• Support additional projects as directed by full-time staff.

Skills

Independent work

Punctuality & attention to detail

Education

Current UK student

Tools

Windows

MacOS

AV systems

Networking basics

Job description

University of Kentucky's College of Communication and Information in Lexington, KY is seeking a detail-oriented student to provide PC software, hardware, and peripheral support to faculty, staff, and graduate students. The role is part-time with a typical 8–5 schedule, and involves hands-on troubleshooting and imaging of devices.

You will respond to help requests via ticketing, email, phone, or in person, inventory equipment, and research new technologies to benefit the College.