On-Campus IT Support Tech (Student) - Flexible Hours

KU Information Technology; Topeka (KS); On-site; USD 17,000 - 24,000; Part time

Job summary

The University of Kansas is seeking a Student IT Support Technician to join the Edwards Campus team in Overland Park, Kansas. The role involves on-site technical assistance for end users, hardware/software installation, and ticket-based support.

Ideal applicants can work at least 12 hours per week, with experience across Windows, Mac, and Linux, and strong communication skills for customer service-oriented environments. Salary is hourly with negotiable scheduling around classes.

Qualifications

• Must work a minimum of 12 hours per week.
• Experience using or managing Windows, Mac and/or Linux operating systems.
• Experience troubleshooting computer hardware and software issues.
• Experience working in a customer service centric environment.
• Excellent communication skills.

Responsibilities

• Provide support to campus support staff when requested.
• Install, upgrade, image, and configure computer hardware and software.
• Troubleshoot hardware and software issues.
• Maintain accurate hardware inventory.
• Provide basic technical support via phone, email, chat, or in person.
• Create and update support tickets in ticket management system.
• Perform special projects and other duties as assigned.

Skills

Windows

MacOS

Linux

Troubleshooting

Customer service

Communication

Tools

ServiceNow

Remedy

Dell hardware

Multi-function devices

Job description

The University of Kansas is seeking a Student IT Support Technician to join the Edwards Campus team in Overland Park, Kansas. The role involves on-site technical assistance for end users, hardware/software installation, and ticket-based support.

Ideal applicants can work at least 12 hours per week, with experience across Windows, Mac, and Linux, and strong communication skills for customer service-oriented environments. Salary is hourly with negotiable scheduling around classes.