Student Tech Support: Classroom AV & Mac/Windows

University of Kentucky; Lexington (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

The College of Fine Arts at the University of Kentucky is seeking a student to fill a Technology Support Assistant position. This on-site role provides friendly, prompt technology support for classrooms, faculty computers, and intake of help request calls across the college.

You will gain hands-on experience with Mac and Windows systems and classroom technology. The position is ideal for a student employee looking to learn classroom technology support in a real-world setting, with on-site

Qualifications

• Must be currently enrolled as a student at UK and eligible for student employment.
• Prior technical support experience is a plus but not required.
• General interest in computer technology, classroom systems, and helping others solve problems.
• Ability to communicate professionally and provide courteous customer service.
• Willingness to learn Mac and Windows support tasks and the UK ticketing system.
• Dependability, attention to detail, and ability to follow instructions.

Responsibilities

• Provide classroom AV support, including basic troubleshooting for projectors, displays, audio systems, presentation systems, and related classroom technology.
• Respond to help desk tickets; assist faculty and staff with technology support requests.
• Support faculty computers and workstations using both Mac and Windows operating systems.
• Assist with break/fix, testing, and maintenance of classroom and instructional technology.
• Communicate clearly and professionally with faculty and staff when resolving technology issues.
• Document support activity, update tickets, and escalate complex technical issues to technology staff when appropriate.

Skills

Tech interest

Customer service

Willingness to learn

Attention to detail

Follow instructions

Communication

Education

Enrolled as UK student

Tools

Mac support

Windows support

Job description

The College of Fine Arts at the University of Kentucky is seeking a student to fill a Technology Support Assistant position. This on-site role provides friendly, prompt technology support for classrooms, faculty computers, and intake of help request calls across the college.

You will gain hands-on experience with Mac and Windows systems and classroom technology. The position is ideal for a student employee looking to learn classroom technology support in a real-world setting, with on-site