Student Technology Specialist

University of Kentucky; Lexington (KY); On-site; USD 15,058 - 21,447; Part time

Job summary

The University of Kentucky is hiring a Student Technology Specialist to assist with technical support on campus. This part-time position will allow flexible shifts around your academic schedule while requiring 10-20 hours per week. Responsibilities include assisting students with accessing Eduroam, troubleshooting technical issues, and recording interactions in ServiceNow. Candidates must maintain full-time enrollment at UK through Fall 2026 and possess strong communication and computer skills. Highly desirable experience includes Microsoft Office proficiency.

Qualifications

• Candidates must be enrolled at UK full-time for the Fall 2026 semester.
• Coursework or experience in computer science, engineering, or customer service required.
• Excellent verbal communication, computer, and keyboarding skills necessary.

Responsibilities

• Assist with accessing Eduroam and installing software.
• Support student success initiatives and troubleshoot technical issues.
• Record interactions in ServiceNow ticketing system.

Skills

Excellent verbal communication skills

Proficient or advanced computer skills

Ability to work independently

Teamwork skills

Strong interpersonal skills

Ability to explain technical concepts in non-technical language

Education

Enrollment at University of Kentucky full-time for Fall 2026

Tools

Microsoft Office products

Windows

MacOS

iOS

iPadOS

Android

Job description

Job Title: Student Technology Specialist

Requisition Number: DU14638

Department Name: 3L700:ITS Customer Spt & Student Enablement

Work Location: Lexington, KY

Salary Range: $13.25 per hour

Type of Position: Student

Position Time Status : Part-Time

Required Education: Candidates must be enrolled at UK full-time for the Fall 2026 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS.

Required Related Experience: Coursework or other experience relating to computer science, engineering, mass communications and/or customer service. Experience with some of the following operating systems: Windows, MacOS, iOS, iPadOS, and Android.

Required License/Registration/Certification: none

Physical Requirements: Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day.

Shift: We are currently hiring for the Fall 2026 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week.

Job Summary

Student Technology Specialists assists with accessing Eduroam, downloading and installing software, supporting overall student success Initiatives, troubleshooting technical issues students have while on campus, recording interactions in ServiceNow ticketing system and general computer support and maintenance. Students will provide both in person and remote support.

Please include your availability for the Fall semester in your Cover Letter.

Skills / Knowledge / Abilities

• Excellent verbal communication skills required.
• Must have proficient or advanced computer and keyboarding skills.
• Ability to work alone, as well as with a team is essential.
• Must be independent and dependable.
• Strong interpersonal skills required.
• Ability to effectively explain technical concepts into non-technical language.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience: Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred.

Deadline to Apply: 08/01/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.