IT Student Helpdesk Technician — Flexible Schedule

University of Kentucky; Lexington (KY); On-site; USD 18,000 - 23,000; Part time

Job summary

The University of Kentucky's College of Communication and Information seeks an IT Student Worker to provide desktop and hardware support to faculty, staff, and graduate students in Lexington. You will respond to help requests, install and image PCs/Macs, and help maintain equipment inventory.

You must be a current UK student, able to work Monday–Friday 8 AM–5 PM, with basic Windows/MacOS skills and willingness to learn new technologies.

Qualifications

• Must be a current UK student.
• Basic software installation and troubleshooting.
• Basic understanding of Windows and MacOS.

Responsibilities

• Respond to help requests via a ticketing system, email, phone, or in-person.
• Troubleshoot technical issues related to computers, peripherals, and other equipment.
• Inventory and deploy new equipment and replace end-of-life hardware.
• Image, configure, and install Mac and PC desktops and laptops.
• Collaborate with faculty and staff to identify equipment that meets their academic and professional needs.
• Research and evaluate new technologies that may benefit the College.
• Participate in training opportunities available to university staff and students.
• Support additional projects as directed by full-time staff.

Skills

Communication

Independent work

Punctuality

Education

Current UK student

Tools

Windows

MacOS

Ticketing system

Job description

The University of Kentucky's College of Communication and Information seeks an IT Student Worker to provide desktop and hardware support to faculty, staff, and graduate students in Lexington. You will respond to help requests, install and image PCs/Macs, and help maintain equipment inventory.

You must be a current UK student, able to work Monday–Friday 8 AM–5 PM, with basic Windows/MacOS skills and willingness to learn new technologies.