IT Specialist - Level 2 Help Desk + VMware Desktops

MVP Plus Consulting Inc; City of Albany (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

MVP Consulting Plus is seeking an IT Specialist to support the State contract, providing level 2 technical support to 4000+ staff. The role covers hardware/software troubleshooting, desktop setups, and ITSM coordination in a Windows environment.

The ideal candidate has extensive experience with Lansweeper, VMware vSphere, Remote Desktop, AD, and O365, and can work independently while handling field-like tasks and equipment installation.

Qualifications

• 36 months experience managing support requests on a level 2 help desk.
• 36 months experience resolving hardware and software issues and troubleshooting Windows 10/11 or OS.
• 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
• 36 months experience using Lansweeper, Remote Desktop and Active Directory, all three are required.
• 36 months experience configuring and installing Windows-based hardware, peripherals, network printers and thin clients.
• 12 Months experience with the installation and support of O365 in an enterprise environment.
• 12 months experience troubleshooting Win10/11 OS and applications.

Responsibilities

• Respond to all service requests.
• Use Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
• Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
• Installation of desktop hardware/ peripherals and printers.
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed for all users.

Skills

Technical support

Troubleshooting

Documentation

Communication

Tools

Lansweeper

ITSM

Remote Desktop

VMware vSphere

Active Directory

Windows 10/11

O365

Job description

MVP Consulting Plus is seeking an IT Specialist to support the State contract, providing level 2 technical support to 4000+ staff. The role covers hardware/software troubleshooting, desktop setups, and ITSM coordination in a Windows environment.

The ideal candidate has extensive experience with Lansweeper, VMware vSphere, Remote Desktop, AD, and O365, and can work independently while handling field-like tasks and equipment installation.