Information Technology Specialist

MVP Plus Consulting Inc; City of Albany (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

MVP Consulting Plus is seeking an IT Specialist to support the State contract, providing level 2 technical support to 4000+ staff. The role covers hardware/software troubleshooting, desktop setups, and ITSM coordination in a Windows environment.

The ideal candidate has extensive experience with Lansweeper, VMware vSphere, Remote Desktop, AD, and O365, and can work independently while handling field-like tasks and equipment installation.

Qualifications

• 36 months experience managing support requests on a level 2 help desk.
• 36 months experience resolving hardware and software issues and troubleshooting Windows 10/11 or OS.
• 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
• 36 months experience using Lansweeper, Remote Desktop and Active Directory, all three are required.
• 36 months experience configuring and installing Windows-based hardware, peripherals, network printers and thin clients.
• 12 Months experience with the installation and support of O365 in an enterprise environment.
• 12 months experience troubleshooting Win10/11 OS and applications.

Responsibilities

• Respond to all service requests.
• Use Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
• Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
• Installation of desktop hardware/ peripherals and printers.
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed for all users.

Skills

Technical support

Troubleshooting

Documentation

Communication

Tools

Lansweeper

ITSM

Remote Desktop

VMware vSphere

Active Directory

Windows 10/11

O365

Job description

Direct role with MVP Consulting - State contract

Duties include, but not limited to the following:

• Respond to all service requests.
• Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
• Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
• Installation of desktop hardware/ peripherals and printers.
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed for all users.

IT Specialist

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Mid-Level 36 - 60 months: Candidate is able to work independently, without assistance.

• 36 months experience managing support requests on a level 2 help desk.
• 36 months experience resolving hardware and software issues and troubleshooting Window 10 /11 or OS.
• 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
• 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
• 36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients.
• 12 Months experience with the installation and support of O365 in an enterprise environment.
• 12 months experience troubleshooting Win10/11 OS and applications.

Statement for MVP

MVP Consulting Plus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities during the application process.