Tier 1-2 Help Desk Specialist — Windows, SCCM & VMware

Information International Associates, Inc.; Weaverville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Information International Associates, Inc. is seeking a Help Desk Support Specialist in Weaverville, NC. The role involves providing technical support and troubleshooting for desktop and server environments, requiring strong problem-solving and analytical skills.

The ideal candidate will have an Associate’s Degree and at least one year of experience, along with knowledge of Windows Operating Systems, DNS, and VMware. This position requires U.S. citizenship and the ability to hold a Public Trust Security Clearance.

Qualifications

• Minimum of 1 year of experience in a Service Desk environment.
• Experience with management of MS Windows Operating Systems.
• Experience with DNS and DHCP infrastructure.

Responsibilities

• Diagnose and resolve Tier 1 and 2 issues.
• Provide technical support to end users in a desktop and server environment.
• Interface with management for updates on configuration changes.

Skills

Problem-solving skills

Analytical skills

Teamwork

Communication skills

Education

Associate’s Degree

Tools

MS Windows Operating Systems

VMware

SCCM

NetApp

Job description

Information International Associates, Inc. is seeking a Help Desk Support Specialist in Weaverville, NC. The role involves providing technical support and troubleshooting for desktop and server environments, requiring strong problem-solving and analytical skills.

The ideal candidate will have an Associate’s Degree and at least one year of experience, along with knowledge of Windows Operating Systems, DNS, and VMware. This position requires U.S. citizenship and the ability to hold a Public Trust Security Clearance.