Sr. Service Desk Engineer

TekBoox; Los Angeles (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading IT support company is seeking a skilled desktop support technician in Los Angeles. The ideal candidate will provide both hardware and software support, demonstrating strong troubleshooting skills and the ability to communicate effectively with users. Candidates should possess a Bachelor’s Degree in computer science. Certifications such as VMware, Microsoft, or CompTIA are advantageous.

Qualifications

• Bachelor’s Degree or equivalent experience needed.
• Several years of working experience required for Level 2 support.
• Excellent troubleshooting skills with Windows & MAC OS.

Responsibilities

• Provide desktop & end-user support for hardware and software.
• Document processes for third-party applications.
• Assist technical and non-technical users.

Skills

Effective communication

Desktop support

Troubleshooting

Independent work

Team collaboration

Education

Bachelor’s Degree in computer science or related field

Job description

• Bachelor’s Degree in computer science or related field or equivalent experience, plus several years working experience in related field for Level 2.
• VMware Certifications a plus
• Microsoft Certifications a plus
• CompTIA Certifications a plus

Beneficial Skills:

• Experience with backup solutions.
• Experience working for an MSP a plus.

Required Skills:

• Ability to communicate effectively with technical and non-technical users.
• Provide desktop & end-user support for both hardware and software.
• Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.
• Excellent troubleshooting skills with different Operating Systems such as Windows 10 and 11, and MAC OSX.
• Familiar with SAS solutions such as Office 365, Google Workspace and Adobe CC.
• Ability to work independently as well as on a team.
• Ability to learn and document processes of third-party applications that you might not be familiar with.
• Be a self-starter, eager to learn and get involved in the troubleshooting process.