IT Specialist Level 2

Godshall Recruiting; Greenville (SC); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k) matching

Paid Time Off

10 paid Holidays

Job summary

Godshall & Godshall Personnel Consultants, Inc. is seeking a skilled IT professional for a Tier II escalation role in Greenville, SC.

You will deliver remote and on-site support for servers, networks, and end-user environments, aiming to maximize reliability and user satisfaction. The ideal candidate has 3–5+ years in IT, MSP experience, and strong hands-on skills with Windows Server, Active Directory, VMware, and Azure.

Qualifications

• Bachelor's degree in Engineering or related field.
• 3–5+ years in IT field required; MSP experience a plus.
• Spanish language skills a plus.

Responsibilities

• Serve as Tier II escalation point for advanced IT issues.
• Provide remote and on-site support for servers, networks, and endpoints.
• Administer Windows Server, Active Directory, DNS, DHCP, and RDS.
• Troubleshoot VMware, Hyper-V, and Azure cloud infrastructure.
• Configure firewalls, VPNs, switches, and routing.
• Support Microsoft 365 services (Exchange Online, Entra ID, Intune).
• Monitor systems for alerts, performance, capacity, and security.
• Lead server upgrades, migrations, and DR readiness.
• Participate in infrastructure standardization initiatives.

Skills

Tier II support

Remote & on-site support

Windows Server

Active Directory

VMware

Hyper-V

Azure

Microsoft 365

Networking basics

Documentation

Education

Bachelor's degree in Engineering or related field

Tools

Windows Server

Active Directory

Group Policy

DNS

DHCP

VMware

Hyper-V

Azure

Office 365

Job description

Salary: $65-70K

Is this your perfect fit? I have hands-on experience designing, maintaining, and optimizing systems infrastructure across hardware and software environments. I prioritize high customer satisfaction by delivering timely, accurate end-user support and thoroughly documenting requests and resolutions within ticketing systems. I take ownership of system reliability through proactive maintenance and continuous improvement.

If that describes you, we need to talk!

What your future day will look like:

• Serve as the Tier II escalation point, tackling advanced technical issues beyond Level I support while assisting high-priority and VIP clients.
• Provide both remote and on-site support across servers, networks, firewalls, wireless access points, and end-user environments.
• Administer Windows Server environments including Active Directory, Group Policy, DNS, DHCP, file services, and Remote Desktop Services.
• Support and troubleshoot virtualization platforms such as VMware and Hyper-V, along with cloud infrastructure in Microsoft Azure.
• Configure and maintain firewalls, VPNs (site-to-site and client), switches, and routing.
• Support Microsoft 365 services including Exchange Online, Entra ID (Azure AD), Intune, and security/compliance features to ensure secure and seamless collaboration.
• Monitor systems to address alerts, performance issues, capacity concerns, and security risks.
• Implement and test backup and disaster recovery solutions to safeguard data integrity and ensure business continuity.
• Lead or contribute to server upgrades, migrations, onboarding, and infrastructure standardization initiatives.

Benefits Offered:

• Health
• Dental
• Vision
• 401(k) matching
• Paid Time Off
• 10 paid Holidays

Type:

Direct

To be a champion in this role, you will need:

• Bachelor's Degree Engineering or related field preferred
• 3-5+ yrs in the IT field required, MSP experience a plus
• Spanish is a plus.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.