IT Specialist III - Service Desk Technician

National Laboratory of the Rockies; Golden (CO); Sur place; USD 51 000 - 82 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

403(b) plan

Pension benefits

Tuition reimbursement

Paid holidays

Résumé du poste

National Laboratory of the Rockies seeks an IT Specialist III to provide endpoint and account management support, including Windows/macOS, AD, and Exchange tasks. You will handle Service Desk interactions, document actions, and assist users with hardware and software issues in a team-oriented environment.

The role requires strong customer service, analytical thinking, and the ability to work independently with occasional after-hours shifts. A relevant degree and IT experience are essential.

Qualifications

• Associate's degree or equivalent; 3+ years of relevant experience preferred.
• Strong customer service, communication, and problem-solving abilities.
• Ability to document, triage and resolve technical issues with professionalism.

Responsabilités

• Provide Tier I Servicedesk support via phone, chat, and in person.
• Manage accounts and devices, including AD and Exchange-related tasks.
• Document contacts and actions in the IT system of record per ITS procedures.
• Collaborate with IT teams on network and device issues.
• Offer after-hours support on a rotating schedule.

Connaissances

Customer service

Analytical skills

Problem-solving

Attention to detail

Teamwork

Communication

Independent work

Formation

Associate's degree or equivalent

Outils

Active Directory

YubiKey

Windows 365

Outlook/Exchange

Description du poste

National Laboratory of the Rockies seeks an IT Specialist III to provide endpoint and account management support, including Windows/macOS, AD, and Exchange tasks. You will handle Service Desk interactions, document actions, and assist users with hardware and software issues in a team-oriented environment.

The role requires strong customer service, analytical thinking, and the ability to work independently with occasional after-hours shifts. A relevant degree and IT experience are essential.