Senior End-User IT Support Analyst

Holland & Hart LLP; Boulder (CO); Hybrid; USD 59,000 - 98,000; Full time

Benefits offered by this job

401(k) with company match

Wellness program

Generous PTO and holidays

Educational assistance

Job summary

Holland & Hart LLP in Boulder, CO is seeking a Technical Support Analyst II to provide end user computing support for hardware, software, and networking equipment. You will be the primary face of IT, delivering excellent customer service and collaborating with other teams.

Responsibilities include troubleshooting Windows and macOS devices, managing Active Directory/Exchange, and contributing to knowledge bases.

Qualifications

• Four (4)+ years IT experience with end user computing hardware and business applications.
• Associate’s degree or two additional years of directly-related experience.
• Minimum of one technical certification related to position (A+, Network+, MCSA: Windows, MCSE: Desktop Infrastructure, ITIL, HDI).
• In-depth technical experience of enterprise Microsoft environments (AD, Microsoft 365, Group Policy, Office applications, PowerShell).
• A foundational understanding of ITIL or HDI
• Advanced knowledge of computer hardware and networking technologies

Responsibilities

• Respond to end user requests via ticketing system and phone queue.
• Troubleshoot Windows and macOS desktops, printers, and network connections.
• Provide top-level technical support for multiple products to staff.
• Follow ITIL-aligned processes; escalate issues as needed.
• Maintain Active Directory/Exchange accounts and moves/adds/changes.
• Assist with hardware/software purchases and mentor junior staff.

Skills

End user support

Windows troubleshooting

Mac troubleshooting

Customer service

AD/Exchange

PowerShell

Networking basics

Education

Associate degree or equivalent experience

Two+ years related experience

Tools

Active Directory

Microsoft 365

PowerShell

Group Policy

Job description

Holland & Hart LLP in Boulder, CO is seeking a Technical Support Analyst II to provide end user computing support for hardware, software, and networking equipment. You will be the primary face of IT, delivering excellent customer service and collaborating with other teams.

Responsibilities include troubleshooting Windows and macOS devices, managing Active Directory/Exchange, and contributing to knowledge bases.