Data Center & Lab Facilities Specialist

Artech Information System LLC; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT staffing firm is seeking a Senior Help Desk professional in Denver, Colorado. Responsibilities include providing technical support, managing user support requests, and maintaining infrastructure. The ideal candidate will have a bachelor's degree in a related field and three to five years of experience in technical support, preferably in a corporate environment. This role involves troubleshooting servers and user workstations, along with managing corporate facilities. Strong knowledge of Windows, Apple OS, and networking required.

Qualifications

• Three to five years of technical environment user support experience.
• Experience in corporate customer support and troubleshooting.

Responsibilities

• Respond to assigned support requests within established guidelines.
• Install and support servers, troubleshoot system outages, and manage corporate infrastructure.

Skills

Windows & Apple client OS environments

NT and AD domain structure

LAN/WAN network infrastructure

Telephone / VOIP systems

Corporate Facilities knowledge

Advanced troubleshooting skills

Education

Bachelors in Computer Science, Engineering, Math, MIS or equivalent

Tools

Microsoft PC/Server Operating Systems

Apple hardware service

Linux Administration

Job description

A leading IT staffing firm is seeking a Senior Help Desk professional in Denver, Colorado. Responsibilities include providing technical support, managing user support requests, and maintaining infrastructure. The ideal candidate will have a bachelor's degree in a related field and three to five years of experience in technical support, preferably in a corporate environment. This role involves troubleshooting servers and user workstations, along with managing corporate facilities. Strong knowledge of Windows, Apple OS, and networking required.