Senior IT Help Desk Technician (Tier III)

Robertson, Anschutz, Schneid, Crane & Partners, PLLC; Boca Raton (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking an experienced Tier III Helpdesk Technician to join our Headquarters support team. You will serve as a senior technical resource, handling complex escalations, guiding IT infrastructure, endpoint management, system administration, and technology projects across our enterprise.

The ideal candidate has at least 4 years in IT support with strong troubleshooting across Windows and macOS, AD/GP administration, imaging/deployment, and

Qualifications

• Minimum 4 years IT support or related role.
• Strong troubleshooting across Windows and macOS endpoints, hardware, and peripherals.
• Advanced knowledge of Active Directory, Group Policy, accounts, permissions, and access management.
• Experience imaging, OS deployment, endpoint configuration, and device lifecycle management.
• Proficient in printer/scanner/multifunction device management and print environments.
• Experience supporting IP phone/VoIP systems.
• Ability to coordinate technical projects and manage competing priorities.

Responsibilities

• Serve as the senior escalation point for complex incidents not resolved by Tier I/II.
• Diagnose and resolve advanced hardware, software, OS, connectivity, and endpoint issues.
• Configure and maintain desktops, laptops, tablets running Windows/macOS.
• Administer AD, GP, user accounts, security groups, and access controls.
• Troubleshoot network issues (DNS, DHCP, VPN, wireless) and coordinate with infra teams.
• Oversee imaging, OS deployment, and equipment rollout.
• Troubleshoot printers, scanners, and print-management.
• Administer IP phone/VoIP systems, extensions, configurations, and routing.
• Lead IT projects from planning to post-implementation.
• Mentor Tier I/II technicians and share knowledge.
• Maintain technical documentation and SOPs.
• Coordinate with vendors/ MSPs to resolve complex issues.
• Prioritize incidents based on business impact and SLAs.

Skills

Active Directory

Group Policy

Windows troubleshooting

macOS troubleshooting

Network diagnostics

Printer management

IP phone/VoIP

Endpoint management

IT project leadership

Mentoring juniors

Documentation

Education

Bachelor’s in IT or related field

CompTIA A+

CompTIA Network+

ITIL Foundation

CompTIA Security+

Microsoft certifications relevant to endpoint management

Job description

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is seeking an experienced Tier III Helpdesk Technician to join our Headquarters support team. You will serve as a senior technical resource, handling complex escalations, guiding IT infrastructure, endpoint management, system administration, and technology projects across our enterprise.

The ideal candidate has at least 4 years in IT support with strong troubleshooting across Windows and macOS, AD/GP administration, imaging/deployment, and