IT Service Desk Specialist – Windows & Mac Expert

KSL Capital Partners; Denver (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

KSL Capital Partners, LLC is seeking an IT Service Desk Specialist to join our Denver team in-office. The role supports 150+ workstations across multiple offices and requires strong customer service, problem-solving, and collaboration across time zones.

Responsibilities include Tier I/II support, troubleshooting Windows/macOS, device provisioning, account access, and maintaining security tooling. Hours are 8:00 AM–5:00 PM local time to cover time zones.

Qualifications

• 3+ years of Service Desk / desktop support in a Microsoft environment.
• Experience with Windows 11, Office 365 apps, and MFA issues.
• Understanding of Entra ID/AD and admin center usage.
• Ability to manage user accounts, access, and security tooling.
• Experience supporting multiple offices and time zones.

Responsibilities

• Provide Tier I/II service desk support for Windows and Apple devices.
• Troubleshoot hardware, software, and user access issues; identify root cause.
• Install, repair, and maintain user computers and related systems.
• Prioritize and respond to tickets via phone, email, and tickets queue.
• Manage user accounts, access, and MFA resolutions; support onboarding/offboarding.
• Document processes and assist in evaluating software for users.

Skills

White-glove service

Teamwork in fast-paced env

Multi-office communication

Ownership of tasks

Customer service mindset

Education

High school diploma or equivalent

Associate or Bachelor’s degree a plus

Tools

Microsoft 365 admin center

DUO MFA tooling

Microsoft Entra ID / Active Directory

Intune Autopilot

PowerShell

VPN / network basics

Endpoint protection management

Job description

KSL Capital Partners, LLC is seeking an IT Service Desk Specialist to join our Denver team in-office. The role supports 150+ workstations across multiple offices and requires strong customer service, problem-solving, and collaboration across time zones.

Responsibilities include Tier I/II support, troubleshooting Windows/macOS, device provisioning, account access, and maintaining security tooling. Hours are 8:00 AM–5:00 PM local time to cover time zones.