Senior Helpdesk Technician – Windows & AD

NWPX Infrastructure; Orem (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

NWPX Infrastructure in Utah is seeking a Technical Support Specialist I to assist end users with desktop applications, hardware, and connectivity. You will triage, troubleshoot, and resolve issues, entering workload in our ticket system and using remote tools to diagnose problems.

You will communicate clearly with users, document resolutions, and escalate when needed. Responsibilities include supporting Active Directory, managing user accounts, and providing hands-on fixes while following

Qualifications

• Minimum high school diploma required.
• Technical certifications encouraged.
• 2–5 years of helpdesk/desktop support experience preferred.

Responsibilities

• Monitor and triage tech support requests in the ticketing system.
• Assist end users via phone and remote sessions; document resolutions.
• Configure user accounts in Active Directory and manage permissions.

Skills

Troubleshooting

Customer communication

Ticketing system

Remote support

Windows basics

Education

High School Diploma

Technical certification

2-5 years helpdesk experience

Tools

Active Directory

Jira

Zendesk

Freshdesk

Job description

NWPX Infrastructure in Utah is seeking a Technical Support Specialist I to assist end users with desktop applications, hardware, and connectivity. You will triage, troubleshoot, and resolve issues, entering workload in our ticket system and using remote tools to diagnose problems.

You will communicate clearly with users, document resolutions, and escalate when needed. Responsibilities include supporting Active Directory, managing user accounts, and providing hands-on fixes while following