IT Specialist: Help Desk & Classroom Tech Expert

Chslearn; Hershey (PA); On-site; USD 33,000 - 45,000; Full time

Job summary

Catherine Hershey Schools for Early Learning is seeking an IT Specialist to provide end-user support across CHS Centers, covering desktops, laptops, iPads, Smart Boards, printers, and AV tech. The role includes on-site and remote assistance and coordinating with the Central Office IT team.

Responsibilities include diagnosing hardware and software issues, installing and upgrading systems, managing assets, training staff, and helping with security, audits, and budget planning.

Qualifications

• 1-3 years of related experience.
• Valid Driver's License.
• CompTIA A+ certification preferred or able to obtain within six months of hire.
• Intermediate skills with Windows, Microsoft 365, Office 365, Printers and copiers, and Network devices.
• Ability to diagnose hardware and software related problems.
• Knowledge of telecommunications and classroom technology trends.
• U.S. work authorization.
• Willingness to learn new technologies.

Responsibilities

• Provide end-user technical support, manage service tickets, and ensure timely resolution of technical issues.
• Maintain, diagnose, and troubleshoot computers, peripherals, copiers, OS, and software applications.
• Install, configure, test, deploy, and upgrade hardware, software, and related technology across CHS Centers.
• Manage IT infrastructure, technology assets, and hardware/software inventory, including upgrades.
• Implement and integrate operational and educational technology solutions across CHS Centers.
• Train and support CHS staff in using software, systems, Smart Boards, and other technologies; document procedures.
• Assist the Central Office IT Manager with account administration, system access, network print services, rollouts, budget planning.
• Assist with security, regulatory compliance, audits, and vendor relationships.
• Research and evaluate hardware and software solutions; procure replacement parts as needed.
• Build positive relationships and deliver responsive technical support to CHS staff.
• Perform administrative tasks, maintain documentation, and prepare reports.
• Other duties as assigned

Skills

1-3 years of related experience

Valid Driver's License

CompTIA A+ certification preferred

MS Office Suite proficiency

Ability to diagnose hardware and软件问题

Telecommunications & classroom tech

U.S. work authorization

Willingness to learn

Education

Associate's Degree preferred

Technical certification/training beyond high school

Tools

Windows

Microsoft 365

Office 365

Printers & copiers

Network devices

Job description

Catherine Hershey Schools for Early Learning is seeking an IT Specialist to provide end-user support across CHS Centers, covering desktops, laptops, iPads, Smart Boards, printers, and AV tech. The role includes on-site and remote assistance and coordinating with the Central Office IT team.

Responsibilities include diagnosing hardware and software issues, installing and upgrading systems, managing assets, training staff, and helping with security, audits, and budget planning.