Education Tech Support Specialist

Chesterfield County Public Schools; United States; On-site; USD 60,000 - 102,000; Full time

Benefits offered by this job

Benefits

Job summary

Chesterfield County Public Schools is seeking a Technology Support Analyst to deliver Tier 1 and 2 technical support across schools and departments. The role covers the installation and operation of computer hardware, software, and peripherals under standard procedures, with regular contact across the organization.

Responsibilities include assisting both technical and non-technical users, translating complex concepts for classroom staff, and managing imaging, software installs, and device

Qualifications

• Education, training or experience sufficient to demonstrate the required knowledge, skills and abilities

Responsibilities

• Provide customer support for technical and non-technical users and ensure issue resolution
• Translate technical information for non-technical staff
• Troubleshoot Chromebooks, Windows devices, printers, copiers, and application administration
• Conduct root-cause analysis and document issues; escalate complex problems
• Support audio/visual equipment in classrooms and for events
• Manage imaging, software installations, and repairs on Windows devices
• Maintain accountability of hardware assets at the assigned location
• Perform other related duties as assigned

Job description

Chesterfield County Public Schools is seeking a Technology Support Analyst to deliver Tier 1 and 2 technical support across schools and departments. The role covers the installation and operation of computer hardware, software, and peripherals under standard procedures, with regular contact across the organization.

Responsibilities include assisting both technical and non-technical users, translating complex concepts for classroom staff, and managing imaging, software installs, and device