IT Specialist

Catherine Hershey School; Hershey (PA); In loco; USD 33.000 - 45.000; Tempo pieno

Descrizione del lavoro

Catherine Hershey Schools for Early Learning is seeking an IT Specialist to provide end-user support across CHS Centers, covering desktops, laptops, iPads, Smart Boards, printers, and AV tech. The role includes on-site and remote assistance and coordinating with the Central Office IT team.

Responsibilities include diagnosing hardware and software issues, installing and upgrading systems, managing assets, training staff, and helping with security, audits, and budget planning.

Competenze

• 1-3 years of related experience.
• Valid Driver's License.
• CompTIA A+ certification preferred or able to obtain within six months of hire.
• Intermediate skills with Windows, Microsoft 365, Office 365, Printers and copiers, and Network devices.
• Ability to diagnose hardware and software related problems.
• Knowledge of telecommunications and classroom technology trends.
• U.S. work authorization.
• Willingness to learn new technologies.

Mansioni

• Provide end-user technical support, manage service tickets, and ensure timely resolution of technical issues.
• Maintain, diagnose, and troubleshoot computers, peripherals, copiers, OS, and software applications.
• Install, configure, test, deploy, and upgrade hardware, software, and related technology across CHS Centers.
• Manage IT infrastructure, technology assets, and hardware/software inventory, including upgrades.
• Implement and integrate operational and educational technology solutions across CHS Centers.
• Train and support CHS staff in using software, systems, Smart Boards, and other technologies; document procedures.
• Assist the Central Office IT Manager with account administration, system access, network print services, rollouts, budget planning.
• Assist with security, regulatory compliance, audits, and vendor relationships.
• Research and evaluate hardware and software solutions; procure replacement parts as needed.
• Build positive relationships and deliver responsive technical support to CHS staff.
• Perform administrative tasks, maintain documentation, and prepare reports.
• Other duties as assigned

Conoscenze

1-3 years of related experience

Valid Driver's License

CompTIA A+ certification preferred

MS Office Suite proficiency

Ability to diagnose hardware and软件问题

Telecommunications & classroom tech

U.S. work authorization

Willingness to learn

Formazione

Associate's Degree preferred

Technical certification/training beyond high school

Strumenti

Windows

Microsoft 365

Office 365

Printers & copiers

Network devices

Descrizione del lavoro

The IT Specialist will provide technical support of desktop and laptop computers, iPads, applications and related technology, including Smart Boards, copiers and Audio/Visual technologies, and provide help desk support to multiple CHS Centers. This position will support areas including specification, installation, maintenance, and testing of computer systems and application software and operating systems to diagnose and resolve technology related issues. This position utilizes one- on-one consultancy to end users. The IT Specialist's responsibilities require independent analysis, communication and problem solving onsite/remote locations and delivery of computers, printers, and peripherals. The IT Specialist will coordinate with Central Office Information Technology team with asset and budget renewals, documentation, and IT audits. The hourly rate for the position is approximately $24.27 - $32.37 per hour, based on experience.

Responsibilities:

• Provide end-user technical support, manage service tickets, and ensure timely resolution of technical issues
• Maintain, diagnose, and troubleshoot computers, peripherals, copiers, operating systems, and software applications, including Windows, Microsoft Office, Adobe Acrobat, and Apple iOS
• Install, configure, test, deploy, and upgrade hardware, software, and related technology across CHS Centers
• Manage IT infrastructure, technology assets, and hardware/software inventory, including recommending equipment maintenance, upgrades, and replacements
• Implement and integrate operational and educational technology solutions across CHS Centers
• Train and support CHS staff in using software, systems, Smart Boards, and other technologies, including developing and documenting training procedures
• Support the Central Office IT Manager with account administration, system access, network print services, system rollouts, and budget planning
• Assist the Central Office IT Manager with technology security, regulatory compliance, audits, and vendor relationships
• Research and evaluate hardware and software solutions, recommend system improvements, and procure warranty replacement parts as needed
• Build positive relationships and maintain effective communication with CHS staff to deliver responsive technical support and contribute to Center operations and performance
• Perform administrative tasks, maintain documentation, and prepare reports
• Other duties as assigned

Qualifications:

• Vocational or other technical school, certification, training, or apprenticeship required beyond high school. Associate's Degree preferred
• 1-3 years of related experience
• Valid Driver's License
• Comp TIA A+certification preferred or be able to get certified within six months of hire
• Intermediate skills with Windows, Microsoft 365, Office 365, Printers and copiers, and Network devices.
• Ability to diagnose hardware and software related problems
• Knowledge of functional areas such as telecommunications and classroom technology trends
• Comfortability with technology including MS Office Suite (Outlook, Word, Excel, and PowerPoint) and/or willingness to learn
• Advanced troubleshooting and multi-tasking
• Responsible, enthusiastic, and cares about working in a mission-focused fast-paced environment
• Ability to learn and adapt to ever changing technologies
• Ability to proactively identify problems and implement solutions
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances

Who we are and what we’re looking for

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.

About Catherine Hershey Schools for Early Learning

At Catherine Hershey Schools for Early Learning, we nurture children, support them in discovering their world, and help them grow to reach their fullest potential. We are passionate educators, caregivers, and role models dedicated to successful early childhood development. We believe that a rich and solid foundation, along with a nurturing and supportive environment, is critical to helping children grow. We focus on the whole child, helping them flourish in mind and body. And we set them on a path to become their strongest, brightest, and best selves in school and beyond.

Catherine Hershey’s dream was to provide children with a well-rounded education. That dream lives on in her name and is our mission at Catherine Hershey Schools for Early Learning.

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.

Catherine Hershey Schools for Early Learning are subsidiaries of Milton Hershey School and are staffed and operated independently of the Milton Hershey School core model.

Catherine Hershey Schools for Early Learning will not tolerate any form of harassment or discrimination on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability, or any other status protected under applicable federal or Pennsylvania law (collectively “Protected Characteristics”), against any applicant for admission, enrolled children, or any other individual(s) who participate(s) in the programs, services, and activities at our Centers.