Technology Support Specialist

Hospice Buffalo; Bellevue (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Employer 401k match

Health Insurance with vision component

HSA with employer contributions

Dental Insurance

Flexible Spending Account

PTO & NYS Sick Leave

Tuition Assistance Program

Job summary

Hospice Buffalo is seeking an IT Help Desk Specialist to serve as the first point of contact for CHPC employees, delivering Level I and II end-user support across hardware, software, telecoms and AV systems within our network.

You will troubleshoot, deploy and maintain PCs and devices, enroll devices using Microsoft Intune, and provide user training and learning materials. A solid Office 365 background and a patient, team‑oriented approach are essential.

Qualifications

• 1–2 years of end-user support experience in a LAN/WAN environment.
• 1–2 years of experience with various microcomputer repair techniques.
• Working knowledge of Microsoft Office 365; experience with Intune/MDM advisable.

Responsibilities

• Provides end-user support of hardware, software, telecommunications technologies, and campus AV equipment; demonstrates knowledge of software used organization-wide.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers and phones.
• Images, configures, tests and deploys corporate devices; Intune enrollment and policies experience strongly preferred.
• Conducts training sessions for computer users and creates learning materials.
• Assists in implementing hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Responds promptly to IT help desk tickets and communicates clearly with users and departments.
• Applies technology within a clinical environment.

Skills

End-user support

Troubleshooting

Communication skills

Training

Microsoft Office 365

Microsoft Intune

Education

Associate degree in computer science or related field

ITIL certification

Tools

Microsoft Intune

Office 365

Job description

What's in it for you? Hospice offers a Robust Total Rewards Package

• Employer 401k contribution regardless of employee participation, and match on employee contributions there after
• Health Insurance with vision component copayment plan, or high deductible plan (FT status)
• HSA with high deductible health plan twice annual Employer contribution (FT status)
• Dental Insurance (FT status)
• Flexible Spending Account (FT status)
• Paid Time Off PTO & NYS Sick Leave
• Tuition Assistance Program
• And Much More!
• Monday-Friday, 8am-4pm on site with on call rotation

$27 to $33/hour depending on experience

Summary:

This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.

Essential Duties and Responsibilities:

• Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
• Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones; experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred.
• Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
• Promptly, effectively, and accurately replies to IT help desk tickets.
• Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
• Demonstrates the ability to apply technology in a clinical environment.

Non-Essential Duties and Responsibilities:

• Performs other duties as required.

Qualifications:

Education/Certification

• Associate degree in computer science (or related field) preferred.
• ITIL certification Preferred

Experience

• 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.
• 1 to 2 years of experience with various microcomputer repair techniques.
• Working knowledge of Microsoft Office 365 preferred; experience with Microsoft Intune and/or M