IT Specialist

Catherine Hershey Schools for Early Learning; Hershey (PA); On-site; USD 33,000 - 45,000; Full time

Job summary

Catherine Hershey Schools for Early Learning (CHS) is seeking an IT Specialist to provide desktop and device support at CHS Central Office in Hershey, PA. This full-time role covers end-user assistance, hardware deployment, and software maintenance across multiple CHS Centers.

The IT Specialist will coordinate with the Central Office IT team on asset management, IT audits, and security, while delivering on-site and remote support as needed.

Qualifications

• Vocational or other technical school, certification, training, or apprenticeship required beyond high school.
• Associate's Degree preferred.
• CompTIA A+ certification preferred or able to obtain within six months of hire.
• Experience with Windows, Microsoft 365, Office 365, printers/copiers, and network devices.

Responsibilities

• Provide end-user technical support and manage service tickets with timely resolution.
• Maintain and troubleshoot computers, peripherals, OS and software applications (Windows, MS Office, Adobe Acrobat, iOS).
• Install, configure, test, deploy, and upgrade hardware and software across CHS Centers.
• Manage IT assets and inventory; recommend maintenance, upgrades and replacements.
• Implement and integrate educational technology solutions across CHS Centers.
• Train CHS staff in using software, systems, Smart Boards, and related tech; document procedures.
• Assist with account administration, system access, networks, rollouts, and budget planning.
• Support IT security, regulatory compliance, audits and vendor relationships.

Skills

1-3 years of related experience

Valid Driver's License

Problem solving

Independent analysis

Communication

Education

Associate's Degree preferred

CompTIA A+ certification preferred

Tools

Windows

Microsoft 365

Office 365

Printers & copiers

Network devices

Job description

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IT Specialist

CHS Central Office - Hershey, PA

Full-Time

The IT Specialist will provide technical support of desktop and laptop computers, iPads, applications and related technology, including Smart Boards, copiers and Audio/Visual technologies, and provide help desk support to multiple CHS Centers. This position will support areas including specification, installation, maintenance, and testing of computer systems and application software and operating systems to diagnose and resolve technology related issues. This position utilizes one- on-one consultancy to end users. The IT Specialist's responsibilities require independent analysis, communication and problem solving onsite/remote locations and delivery of computers, printers, and peripherals. The IT Specialist will coordinate with Central Office Information Technology team with asset and budget renewals, documentation, and IT audits. The hourly rate for the position is approximately $24.27 - $32.37 per hour, based on experience.

Responsibilities

• Provide end-user technical support, manage service tickets, and ensure timely resolution of technical issues
• Maintain, diagnose, and troubleshoot computers, peripherals, copiers, operating systems, and software applications, including Windows, Microsoft Office, Adobe Acrobat, and Apple iOS
• Install, configure, test, deploy, and upgrade hardware, software, and related technology across CHS Centers
• Manage IT infrastructure, technology assets, and hardware/software inventory, including recommending equipment maintenance, upgrades, and replacements
• Implement and integrate operational and educational technology solutions across CHS Centers
• Train and support CHS staff in using software, systems, Smart Boards, and other technologies, including developing and documenting training procedures
• Support the Central Office IT Manager with account administration, system access, network print services, system rollouts, and budget planning
• Assist the Central Office IT Manager with technology security, regulatory compliance, audits, and vendor relationships
• Research and evaluate hardware and software solutions, recommend system improvements, and procure warranty replacement parts as needed
• Build positive relationships and maintain effective communication with CHS staff to deliver responsive technical support and contribute to Center operations and performance
• Perform administrative tasks, maintain documentation, and prepare reports
• Other duties as assigned

Qualifications

• Vocational or other technical school, certification, training, or apprenticeship required beyond high school. Associate's Degree preferred
• 1-3 years of related experience
• Valid Driver's License
• Comp TIA A+ certification preferred or be able to get certified within six months of hire
• Intermediate skills with Windows, Microsoft 365, Office 365, Printers and copiers, and Network devices.
• Ability to diagnose hardware and software related problems
• Knowledge of functional areas such as telecommunications and classroom technology trends
• Comfortability with technology including MS Office Suite (Outlook, Word, Excel, and PowerPoint) and/or willingness to learn
• Advanced troubleshooting and multi-tasking
• Responsible, enthusiastic, and cares about working in a mission-focused fast-paced environment
• Ability to learn and adapt to ever changing technologies
• Ability to proactively identify problems and implement solutions
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances

Who We Are And What We’re Looking For

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.