IT Support Specialist — End-User & AV Tech

Catherine Hershey Schools for Early Learning; Hershey (PA); On-site; USD 33,000 - 45,000; Full time

Job summary

Catherine Hershey Schools for Early Learning (CHS) is seeking an IT Specialist to provide desktop and device support at CHS Central Office in Hershey, PA. This full-time role covers end-user assistance, hardware deployment, and software maintenance across multiple CHS Centers.

The IT Specialist will coordinate with the Central Office IT team on asset management, IT audits, and security, while delivering on-site and remote support as needed.

Qualifications

• Vocational or other technical school, certification, training, or apprenticeship required beyond high school.
• Associate's Degree preferred.
• CompTIA A+ certification preferred or able to obtain within six months of hire.
• Experience with Windows, Microsoft 365, Office 365, printers/copiers, and network devices.

Responsibilities

• Provide end-user technical support and manage service tickets with timely resolution.
• Maintain and troubleshoot computers, peripherals, OS and software applications (Windows, MS Office, Adobe Acrobat, iOS).
• Install, configure, test, deploy, and upgrade hardware and software across CHS Centers.
• Manage IT assets and inventory; recommend maintenance, upgrades and replacements.
• Implement and integrate educational technology solutions across CHS Centers.
• Train CHS staff in using software, systems, Smart Boards, and related tech; document procedures.
• Assist with account administration, system access, networks, rollouts, and budget planning.
• Support IT security, regulatory compliance, audits and vendor relationships.

Skills

1-3 years of related experience

Valid Driver's License

Problem solving

Independent analysis

Communication

Education

Associate's Degree preferred

CompTIA A+ certification preferred

Tools

Windows

Microsoft 365

Office 365

Printers & copiers

Network devices

Job description

Catherine Hershey Schools for Early Learning (CHS) is seeking an IT Specialist to provide desktop and device support at CHS Central Office in Hershey, PA. This full-time role covers end-user assistance, hardware deployment, and software maintenance across multiple CHS Centers.

The IT Specialist will coordinate with the Central Office IT team on asset management, IT audits, and security, while delivering on-site and remote support as needed.