Education IT Support Specialist

Clarke County School District; Georgia; On-site; USD 35,000 - 52,000; Full time

Job summary

The Clarke County School District seeks a Technology Support Specialist to install, troubleshoot, and maintain computer hardware and related equipment across school sites. You will diagnose issues, support administrators, and ensure smooth operations.

Responsibilities include repairing hardware, installing software, upgrading devices, tutoring staff, and maintaining detailed records. The role requires safety awareness and strong problem-solving abilities within a district operations context.

Qualifications

• High school diploma or GED equivalent.
• College degree in job related area preferred.
• CompTIA A+ certification preferred.

Responsibilities

• Assesses malfunctions of computer hardware, software applications, and/or electronic equipment for the purpose of identifying repair and replacement needs.
• Coordinates installation and/or repair work schedules with school and district office personnel for the purpose of minimizing disruption of services and/or inconvenience.
• Diagnosis equipment failures for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.
• Maintains documents, files, and records (preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information, and/or providing an up-to-date reference and audit trail.
• Orders parts for the purpose of maintaining inventory and ensuring availability of items as needed.
• Prepares written materials (status reports, instructions, user guides, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Repairs computers, peripherals, and electronic equipment for the purpose of maintaining equipment in a safe and functional operating condition.
• Responds to a variety of inquiries (site staff, parents, students, etc.) for the purpose of providing information, guidance, and/or referral.
• Tutors school site staff on a variety of software applications and hardware operations for the purpose of providing ongoing support and maximizing the capabilities of assigned staff.
• Attends school site and departmental meetings for the purpose of providing and/or gathering information relating to job functions.
• Installs computer hardware, peripherals, and application software (adjusting, repairing, replacing parts, etc.) for the purpose of maintaining overall site operations.
• Researches a variety of topics for the purpose of making recommendations regarding vendors to use for repairs and/or supplies.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit

Skills

Diagnostics

Safety practices

Record keeping

Education

High school diploma or GED

College degree in related field

Tools

CompTIA A+ certification

Job description

The Clarke County School District seeks a Technology Support Specialist to install, troubleshoot, and maintain computer hardware and related equipment across school sites. You will diagnose issues, support administrators, and ensure smooth operations.

Responsibilities include repairing hardware, installing software, upgrading devices, tutoring staff, and maintaining detailed records. The role requires safety awareness and strong problem-solving abilities within a district operations context.