IT Solutions Engineer: Escalation & Cloud Expert

Unitas Consulting LLC; Baton Rouge (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Unitas Consulting LLC in Baton Rouge is seeking a Solutions Specialist I to provide final-tier IT escalation support for a diverse group of small to medium businesses. This role focuses on implementing and supporting a wide range of business IT solutions, including networks, server environments, and cloud services.

You will communicate with clients and co-workers, manage incidents, document solutions, and help ensure a strong, friendly customer experience.

Qualifications

• High School Diploma and 5+ years IT experience in an MSP environment.
• Advanced troubleshooting across hardware and software.
• Experience with Active Directory, Group Policy, SQL, Exchange, SCCM, and SharePoint is ideal.

Responsibilities

• Provide final-tier IT escalation support for a diverse SMB client base.
• Implement and support networks, virtualized servers, cloud/SaaS services.
• Foster a positive, solution-oriented experience for clients and colleagues.

Skills

Operating systems

Server administration

Office 365/Google Workspace

VoIP telephony

Windows/Mac OS

Server OS

Email platforms

Backup solutions

Antivirus security

Cloud services

Ticketing/documentation

Education

High School Diploma

Tools

VMware vSphere

SharePoint

Microsoft Exchange

Job description

Unitas Consulting LLC in Baton Rouge is seeking a Solutions Specialist I to provide final-tier IT escalation support for a diverse group of small to medium businesses. This role focuses on implementing and supporting a wide range of business IT solutions, including networks, server environments, and cloud services.

You will communicate with clients and co-workers, manage incidents, document solutions, and help ensure a strong, friendly customer experience.