Solutions Specialist I

ITinspired; Baton Rouge (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider located in Baton Rouge is seeking an experienced IT professional to provide final-tier support for small to medium businesses. This leadership role involves implementing a range of IT solutions, including complex networks and cloud services. The ideal candidate will have at least 5 years of experience in an MSP environment, strong troubleshooting skills, and effective communication abilities. Familiarity with various operating systems and server administration is essential.

Qualifications

• Minimum of 5 years IT experience in an MSP environment, as a systems administrator, or similar.
• Advanced working knowledge of relevant operating systems and software.
• Experience with server administration and management.

Responsibilities

• Provide final-tier IT escalation support for various small to medium businesses.
• Implement and support IT solutions including complex networks and cloud services.
• Interact kindly and efficiently with customers and coworkers.

Skills

Advanced hardware and software troubleshooting

Effective communication

Self-managed and self-motivated

Positive mental attitude

Education

High School Diploma

Tools

Microsoft Windows 10

Active Directory

SQL

Microsoft Exchange

Carbonite

Veeam

VoIP Telephony

Job description

This position is responsible for providing final-tier IT escalation support for a diverse group of small to medium businesses while fostering a Raving Fan experience for clients and employees. This leadership role focuses on implementing and supporting a wide range of business IT solutions, including complex networks, virtualized server environments, cloud/SaaS services, and the like.

Positions Available

• Full-Time

Education Requirements

• High School Diploma
• Minimum of 5 years IT experience in an MSP environment, as a systems administrator, or other high level technical position.
• Have advanced hardware and software troubleshooting abilities.
• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Maintain a positive mental attitude and be part of the solutions, not the problem.
• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.

Required Experience

• Advanced working knowledge of relevant operating systems and software.
• Advanced experience with server administration, including Active Directory, Group Policy, SQL, Exchange, SCCM, and SharePoint.
• Office Suite: 2019/Office infrastructure design, implementation, and management.
• VoIP Telephony experience and administration
• Desktop OS: Microsoft Windows 10, Mac OS
• Server OS: Microsoft Server 2012 – 2019
• Email: Google Workspace and Office 365, Microsoft Exchange
• Backup: Carbonite, Cloudberry, Veeam
• Documentation and Ticket Management for reported support incidents

Preferred Experience:

• A+, Network+ Certification, Microsoft MCSA/MCSE, VMWare VCP, Cisco CCNA, Juniper JNCIA, Meraki, or Palo Alto certifications
• Low level training and instruction when necessary