Senior IT Engineer & Escalation Expert

Acumen Consulting; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Supplemental insurance

PTO

Floating holiday

Health Savings Account

Dependent care FSA

Employee assistance program

Mileage reimbursement

Job training

Social events

Job summary

Acumen Managed IT Services in Richmond Heights, MO is seeking a full-time Senior Engineer & Level 3 Escalation Support to join a proactive team delivering advanced IT services to clients. The role emphasizes network, software, and hardware expertise with on-call responsibilities.

You will support client needs, troubleshoot complex issues, and help design scalable solutions while maintaining high service levels and customer satisfaction.

Qualifications

• Associate or Bachelor's degree in a technical field (or equivalent experience).
• 5+ years of hands-on experience in technical support or system administration.
• Strong knowledge of networking, Windows/Linux, M365 and cloud platforms.
• Excellent problem-solving and communication skills.
• Certifications such as CompTIA, Microsoft, or Advanced certifications are a plus.

Responsibilities

• Diagnose and resolve advanced technical issues across systems, hardware, and software.
• Provide expert-level support to Level 1 and Level 2 technicians.
• Collaborate with engineering and development teams to troubleshoot and improve system performance.
• Lead root cause analysis and implement long-term solutions.
• Maintain documentation of technical procedures and resolutions.
• Participate in on-call rotations and respond to high-priority incidents.
• Train and mentor junior technicians.

Skills

Networking knowledge

Windows

Linux

M365

Cloud platforms

Problem-solving

Communication

Education

Associate or Bachelor's degree in a technical field

Job description

Acumen Managed IT Services in Richmond Heights, MO is seeking a full-time Senior Engineer & Level 3 Escalation Support to join a proactive team delivering advanced IT services to clients. The role emphasizes network, software, and hardware expertise with on-call responsibilities.

You will support client needs, troubleshoot complex issues, and help design scalable solutions while maintaining high service levels and customer satisfaction.