IT Software Support Specialist

Boise Cascade Company; Boise (ID); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical + Prescription Drug

Flexible Spending Accounts

401(k) Retirement Savings with company

Paid Time Off

Paid Holidays

Paid Parental Leave

Life Insurance

Job summary

Boise Cascade Company is seeking an IT Software Support Specialist to handle user support, software problem resolution, and testing for the Agility Software package and other Windows-based applications. This role may be based at any BMD location or the Boise, ID HQ office.

You will develop SOPs, train users (remote/on-site), and document processes while supporting multiple distribution centers and regional offices. Travel is 5%–25% annually, with some after-hours work expected.

Qualifications

• College degree or equivalent work experience in related job function.
• Preferred degree in computer science, computer information systems, business, or related field.
• Typical experience: more than three (3) years in related job function.

Responsibilities

• Provide user support, software problem resolution, and testing for Agility Software and Windows-based apps.
• Develop SOPs, remote feature training, and on-site training for distribution centers and offices.
• Document processes, SOPs, and training materials; follow up on fixes and releases.
• Test new software versions installed 3–4 times per year; may install and train on new business applications.
• Travel to training locations 5%–25% annually; some after-hours work may be required.

Skills

Analytical skills

Communication

Organizational skills

Attention to detail

Education

College degree or equivalent

Preferred CS/related degree

Tools

Agility Software

Job description

• Pay or shift range: $65,000 USD to $95,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Information Technology
• Full-Time
• Requisition #: ITSOF008604

Description

Boise Cascade has an exciting opening for an IT Software Support Specialist!

*This role may be based at any BMD location or the Boise, ID -HQ Office*

Responsibilities

The position performs user support, software problem resolution, and new version testing for our Agility Software package and other windows based applications. User support activities include on-line and telephone support, developing standard operating procedures, remote new feature training, and on-site training for our forty-two distribution centers and regional offices. Will document processes, write SOPs and training documents. Software problem resolution includes documenting software problems, follow-up on status of fixes, and testing fix releases. New version testing will include detailed testing of new versions of the Agility Software Package that are installed three (3) or four (4) times per year. Position also may perform testing, training, and installation of new business applications. Business travel to provide training at locations is required (5% to 25% annual travel). Although majority of work occurs during normal business hours some night and weekend overtime is required for data base management and installation of new releases.

Qualifications

Basic Qualifications: College degree, or equivalent work experience in related job function. Working Conditions include a normal office environment with moderate travel required (5% to 25%). Most work is done to meet installation deadlines. Response to operating problems is urgent; response often requires work outside normal business hours.

Preferred Qualifications: Prefer degree in computer science, computer information systems, business, or a related field. Typically more than three (3) years of experience in related job function preferred. Ideal candidate is a self-starter, works well in a small, self-managed work team, and possesses proficient computer and analytical skills, and effective communication, interpersonal, organizational, and technical skills.

Boise Cascade has been in the business of distributing building materials and manufacturing wood products for decades. Today we're the only wholesale stocking distributor for building products that can service the entire United States – and one of the largest manufacturers of plywood and engineered wood products in North America. Because our business is built on relationships, our associates are critical to our success. Our people-centered approach to associate experience and engagement is rooted in our Core Values. We’re invested in cultivating a respectful workplace culture that attracts, connects, grows, and retains a talented workforce – one where everyone feels seen, heard, and valued.

We offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards. Here's a snapshot of what we offer:

• Medical + Prescription Drug
• Flexible Spending Accounts (Healthcare + Dependent Care)
• 401(k) Retirement Savings with company contribution
• Paid Time Off (20 days per year)
• Paid Holidays (10 per year)
• Paid Parental Leave (6 weeks)
• Life Insurance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.