IT Services & Support Analyst

Revance; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation including a (

Job summary

Revance in Nashville, TN is seeking an IT Services Analyst to provide timely support to internal customers, resolve incidents, and maintain hardware and software in a fast-paced, growing environment.

You will report to the Associate Director, IT Services & Experience, set up and upgrade desktops, laptops, monitors, printers, and peripherals, troubleshoot client/server and network issues, and contribute to a culture of high-quality service and continuous improvement onsite.

Qualifications

• Bachelor's degree and 2 years of directly related experience.
• Associate's degree and 4 years of directly related experience.
• High school diploma / GED and 6 years of directly related experience.

Responsibilities

• Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.
• Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.
• Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Effectively prioritizing workload to maximize customer satisfaction and efficiency.
• Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.
• Provide after-hours IT support, as needed.
• Perform other tasks, as directed by IT Manager and project leaders.

Skills

IT support

Customer service

Communication

Analytical thinking

Time management

Education

Bachelor's degree

Associate's degree

High school diploma / GED

Tools

VOIP systems

VPN configuration

Remote access

PC hardware repair

Job description

Revance in Nashville, TN is seeking an IT Services Analyst to provide timely support to internal customers, resolve incidents, and maintain hardware and software in a fast-paced, growing environment.

You will report to the Associate Director, IT Services & Experience, set up and upgrade desktops, laptops, monitors, printers, and peripherals, troubleshoot client/server and network issues, and contribute to a culture of high-quality service and continuous improvement onsite.