VIP IT Support Technician - Onsite Nashville

TEKsystems; Nashville (TN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Health Spending Account

Disability insurance

Paid time off

Job summary

TEKsystems in Nashville, TN is seeking an End User Services Support technician to deliver top-tier IT assistance to a healthcare client. You will diagnose and resolve common issues, support Windows and Mac, and maintain strong relationships with internal clients and VIPs in a fast-paced environment.

You will handle tickets via Remedyforce or similar systems, communicate clearly, and escalate complex problems when needed.

Qualifications

• Basic understanding of Windows and Mac operating systems.
• Familiar with common office applications (M365, Adobe).
• Troubleshoot hardware (laptops, monitors, routers, headsets).
• Use Remote Desktop tools (BeyondTrust/Bomgar).
• Clear verbal communication and professional tone.
• Demonstrate empathy and strong relationship skills.
• Explain technical issues to non-technical users clearly.
• Write concise emails, tickets and documentation.
• Diagnose and resolve common technical issues.
• Remain patient and approachable, escalate when needed.
• Manage multiple requests with good time management.
• Experience with ticketing systems (Remedyforce or similar).

Responsibilities

• Provide end-user IT support to internal clients and VIPs in a fast-paced environment.
• Diagnose and resolve Windows, Mac, and peripheral hardware issues.
• Troubleshoot software (M365, Adobe) and network connectivity basics.
• Operate remote desktop tools and document resolutions clearly.

Skills

Windows basics

Mac basics

Office apps

Hardware troubleshooting

Remote desktop

Verbal communication

Written communication

Ticketing systems

Customer service

Tools

Remedyforce

Job description

TEKsystems in Nashville, TN is seeking an End User Services Support technician to deliver top-tier IT assistance to a healthcare client. You will diagnose and resolve common issues, support Windows and Mac, and maintain strong relationships with internal clients and VIPs in a fast-paced environment.

You will handle tickets via Remedyforce or similar systems, communicate clearly, and escalate complex problems when needed.