Remote Customer Support Analyst - Medical SaaS & AI

RevSpring, Inc.; Nashville (TN); Remote; USD 52,000 - 78,000; Full time

Job summary

RevSpring, Inc. in Nashville seeks a Customer Support Analyst (Tier 1) to own incoming issues from intake to resolution. Working with Zendesk, Salesforce, Confluence, Jira, and Jenkins, you will troubleshoot product and workflow questions and escalate where needed while upholding SLAs.

You will build product knowledge, support cross-functional teams, and protect customer satisfaction by maintaining accurate data and collaborating in a fast-paced environment.

Qualifications

• Minimum 4-year bachelor’s degree required.
• 1–2 years experience supporting medical SaaS products.
• Experience with Epic, Cerner, and MEDITECH EHR systems.
• Advanced Microsoft Excel skills.
• Basic Python and HTML programming proficiency.

Responsibilities

• Meet SLAs and maintain customer satisfaction.
• Develop end-to-end product understanding and serve as a technical resource.
• Build proficiency in Zendesk, Salesforce, Confluence, Jira, Jenkins and other systems.
• Report to the Manager, Customer Support.

Skills

Troubleshooting

Communication

Organizational skills

Team orientation

Excel (Advanced)

AI products experience (Claude, ChatGP

Education

Bachelor's degree

Tools

Epic

Cerner

MEDITECH EHR

Job description

RevSpring, Inc. in Nashville seeks a Customer Support Analyst (Tier 1) to own incoming issues from intake to resolution. Working with Zendesk, Salesforce, Confluence, Jira, and Jenkins, you will troubleshoot product and workflow questions and escalate where needed while upholding SLAs.

You will build product knowledge, support cross-functional teams, and protect customer satisfaction by maintaining accurate data and collaborating in a fast-paced environment.