IT Solutions Delivery Lead

United Parcel Service, Inc.; Pleasantdale (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

United Parcel Service, Inc. is seeking an IT Services Manager to ensure the successful execution of customized solutions and organizational initiatives.

You will leverage root cause analysis, KPIs, SLAs, and cross-functional teams to deliver excellent customer experiences across information technology services, support, and project deployments. The role may involve coding or integration with external customer systems, and requires overseeing cost, staffing, equipment, and security of IT

Qualifications

• Must be a U.S. Citizen or authorized to work in the U.S.
• Must be located in the job location or willing to relocate
• Shift: Tuesday - Saturday 2:30 pm to 11 pm

Responsibilities

• Lead and coordinate delivery of IT services, support, and project deployments.
• Utilize root cause analysis, KPIs, and SLAs to meet business metrics.
• Manage cost, staffing, equipment inventory, and system compliance.
• Provide technical training and development to staff and customers.
• Engage with customers through face-to-face collaboration and consultative interactions.

Skills

Root cause analysis

KPIs & SLAs

Coding

System integration

Stakeholder management

Job description

United Parcel Service, Inc. is seeking an IT Services Manager to ensure the successful execution of customized solutions and organizational initiatives.

You will leverage root cause analysis, KPIs, SLAs, and cross-functional teams to deliver excellent customer experiences across information technology services, support, and project deployments. The role may involve coding or integration with external customer systems, and requires overseeing cost, staffing, equipment, and security of IT