IT Services Customer Service Representative

Concentrix; Icard (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support Information Technology services and deliver exceptional customer experiences. You will be a problem solver and a communicator who is tech-savvy, handling inquiries and resolving issues to keep customers satisfied.

Ideal candidates will embody excellence, work to understand our technology solutions, and maintain high standards of service while representing Concentrix’s brand and values in every interaction.

Qualifications

• Customer service experience is a plus.
• Strong communication skills with a customer-first mindset.
• Technical aptitude and comfort with information technology tools.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Resolve issues efficiently while maintaining high customer satisfaction.
• Deliver a seamless customer experience aligned with our IT services and solutions.

Skills

Problem solving

Communication

Tech-savvy

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.