IT Service Desk Technician I — Frontline Tech Support

NC State University; Raleigh (NC); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Childcare benefits

Wellness programs

Job summary

NC State University’s College of Sciences IT seeks a Service Desk Technician I to deliver Tier I tech support to faculty, staff, and students. You will handle incidents, manage basic hardware and software issues, and contribute to knowledge management while providing excellent customer service in a dynamic academic setting.

As part of the Sciences IT team, you will support classrooms, labs, and offices, partnering with IT colleagues on routine maintenance and small projects.

Qualifications

• High school diploma or equivalent required.
• Experience providing Tier I technology support.
• Strong customer service and communication skills.

Responsibilities

• Provide Tier I technical support for desktops, software, and classroom technologies.
• Respond to incidents and service requests promptly.
• Maintain accurate records and contribute to knowledge management.
• Assist with hardware lifecycle, inventory, and procurement tasks.
• Create/maintain user guides and SOPs.
• Collaborate with IT staff on projects and support.

Skills

Customer service

Technical support

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Windows

MacOS

Microsoft Office

Google Workspace

Job description

NC State University’s College of Sciences IT seeks a Service Desk Technician I to deliver Tier I tech support to faculty, staff, and students. You will handle incidents, manage basic hardware and software issues, and contribute to knowledge management while providing excellent customer service in a dynamic academic setting.

As part of the Sciences IT team, you will support classrooms, labs, and offices, partnering with IT colleagues on routine maintenance and small projects.