IT Service Desk Technician I — On-Site & Remote Support
Asu-Preparatory-Academy
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Job summary
ASU Preparatory Academy seeks a Service Desk Technician I to provide first-line IT support for internal and external customers. The role includes on-site campus assistance, remote support, and ticketing via the service desk system.
A DPS fingerprint clearance card is required, and familiarity with IT security is valued. The ideal candidate has an Associates degree in CS or related field, with hardware/software experience and knowledge of ITIL/ITSM concepts.
Qualifications
- Associates degree in Computer Science or related field; Bachelor's preferred.
- Experience with hardware, software and systems support.
- Knowledge of information technology security.
- Familiarity with FERPA/CIPA preferred
- Experience with ITSM/ITIL and ticketing systems preferred
- Remote support experience is a plus
- DPS Fingerprint Clearance Card required
Responsibilities
- Provide 1st level IT support via email, chat, Zoom, phone or in person.
- Troubleshoot and resolve customer issues; instruct users on software/hardware usage.
- Escalate complex issues to second line support as needed.
- Update incident trackers and maintain ticket journals.
- Assist with onboarding new users and onsite campus support.
- Maintain site hardware inventory and participate in service desk projects.
Skills
Education
Tools
Job description
ASU Preparatory Academy seeks a Service Desk Technician I to provide first-line IT support for internal and external customers. The role includes on-site campus assistance, remote support, and ticketing via the service desk system.
A DPS fingerprint clearance card is required, and familiarity with IT security is valued. The ideal candidate has an Associates degree in CS or related field, with hardware/software experience and knowledge of ITIL/ITSM concepts.
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