IT Service Desk Technician I — On-Site & Remote Support

Asu-Preparatory-Academy

Phoenix (AZ)

On-site

USD 25,000 - 32,000

Full time

4 days ago

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Job summary

ASU Preparatory Academy seeks a Service Desk Technician I to provide first-line IT support for internal and external customers. The role includes on-site campus assistance, remote support, and ticketing via the service desk system.

A DPS fingerprint clearance card is required, and familiarity with IT security is valued. The ideal candidate has an Associates degree in CS or related field, with hardware/software experience and knowledge of ITIL/ITSM concepts.

Qualifications

Associates degree in Computer Science or related field; Bachelor's preferred.
Experience with hardware, software and systems support.
Knowledge of information technology security.
Familiarity with FERPA/CIPA preferred
Experience with ITSM/ITIL and ticketing systems preferred
Remote support experience is a plus
DPS Fingerprint Clearance Card required

Responsibilities

Provide 1st level IT support via email, chat, Zoom, phone or in person.
Troubleshoot and resolve customer issues; instruct users on software/hardware usage.
Escalate complex issues to second line support as needed.
Update incident trackers and maintain ticket journals.
Assist with onboarding new users and onsite campus support.
Maintain site hardware inventory and participate in service desk projects.