Hybrid IT Support Analyst - Service Desk Pro

North Carolina State University; Raleigh (NC); Hybrid; USD 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Retirement Programs

Paid Time Off

Zusammenfassung

North Carolina State University is seeking a Technology Support Analyst to join the IT Service Desk. The role requires strong customer service skills and the ability to handle Tier 1 issues onsite and remotely, while collaborating with a service-oriented team.

The position emphasizes troubleshooting hardware, software, networking, and AV equipment, with duties including documentation and participation in projects and knowledge management.

Qualifikationen

• Associate's degree in Computer Science, Information Technology, or related discipline and one year of IT experience; or bachelor's degree and one year of IT experience.
• Experience with Windows OS, AD, SCCM, and Jamf is preferred.
• Strong customer service and communication skills are expected.

Aufgaben

• Provide Tier 1 onsite support to clients at assigned location.
• Assist Tier 1 staff with remote support at all locations.
• Troubleshoot network, hardware, software, and AV issues; document solutions.
• Configure devices and manage group policies and endpoint settings.

Kenntnisse

Customer service

Communication

Time management

Teamwork

Ausbildung

Associate's degree in CS/IT

Bachelor's degree

Tools

Active Directory

SCCM

Jamf

Windows OS

Jobbeschreibung

North Carolina State University is seeking a Technology Support Analyst to join the IT Service Desk. The role requires strong customer service skills and the ability to handle Tier 1 issues onsite and remotely, while collaborating with a service-oriented team.

The position emphasizes troubleshooting hardware, software, networking, and AV equipment, with duties including documentation and participation in projects and knowledge management.