IT Service Desk Technician - DoD Secret Cleared | 8-4 M-F

Resource Management Concepts, Inc.; Texas; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Vacation & holidays

Healthcare plan

401K

Tuition assistance

Certification training

Job summary

Resource Management Concepts, Inc. (RMC) is seeking an IT Service Desk Technician to join a fast-paced environment in Crane, Indiana. The role involves handling Tier 1 IT support, maintaining customer relationships, and documenting procedures while onboarding new users.

A DoD Secret clearance is required to be maintained. Qualified candidates will have 3+ years of IT help desk or systems administration experience, experience with ServiceNow or similar ticketing systems, and DoD 8570 IAT Level 2

Qualifications

• Three years of Systems Administration and/or IT Help Desk experience is required.
• Experience using DoD 8570 IAT Level 2 Certification (Security+ CE) is required within 30 days of start.

Responsibilities

• Maintain professional relationships with customers in a busy call center environment.
• Provide technical support by responding to and resolving end-user problems.
• Diagnose and resolve Tier 1 issues; document internal procedures.
• Assist with onboarding of new users; communicate effectively in writing and speech.
• Work independently and in a team to develop analytical techniques and methodologies.

Skills

Customer service

End-user support

Documentation

Verbal & written communication

Teamwork

Education

Associate degree

Tools

ServiceNow

Ticketing systems

Job description

Resource Management Concepts, Inc. (RMC) is seeking an IT Service Desk Technician to join a fast-paced environment in Crane, Indiana. The role involves handling Tier 1 IT support, maintaining customer relationships, and documenting procedures while onboarding new users.

A DoD Secret clearance is required to be maintained. Qualified candidates will have 3+ years of IT help desk or systems administration experience, experience with ServiceNow or similar ticketing systems, and DoD 8570 IAT Level 2