IT Service Desk Technician

Resource Management Concepts, Inc.; Crane (IN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Vacation and holidays (11 federal)

Job summary

Resource Management Concepts, Inc. (RMC) is seeking an IT Service Desk Technician for Crane, Indiana.

The role involves maintaining strong customer relationships in a busy call center, delivering Tier 1 technical support, and resolving end-user issues while documenting procedures and assisting with new user onboarding. You will need 3 years of IT Help Desk/Systems Admin experience, an Associates degree (or equivalent), ServiceNow expertise, and an active DoD Secret clearance.

Qualifications

• 3 years of Systems Administration/IT Help Desk experience.
• Associates degree plus 1 year experience acceptable in lieu of degree.
• DoD 8570 IAT Level 2 (Security+ CE) certification required.
• Active DoD Secret clearance required.

Responsibilities

• Maintain professional relationships with customers in a busy call center.
• Provide Tier 1 technical support and resolve end-user problems.
• Document internal procedures and assist onboarding of new users.
• Communicate effectively verbally and in writing.

Skills

Customer service

Verbal and written communication

Independent and team work

Analytical thinking

Education

Associates degree in IT or related field

Tools

ServiceNow

Ticketing systems

Job description

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring an IT Service Desk Technician (0800-1600 M-F) at Crane, Indiana.

The selected applicant will be responsible for:

• Maintaining a professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Identify, research and resolve technical problems at the Tier 1 level of responsibility.
• Documenting internal procedures.
• Assisting with the onboarding of new users.
• Effective verbal and written communication.
• Ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies.

• Three (3) years of Systems Administration and/or IT Help Desk Experience.
• Associates degree plus one (1) year of experience considered in lieu of
• Effective use of Help Desk tracking and ticketing system(s); tracking technical issues using ServiceNow and other ticketing systems; maintaining historical records and related documentation to ensure timely resolution.
• Diagnose data communications problems using specialized tools, test equipment and software utilities.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Ability to lift up to 50 pounds.

Certification Requirements:

• DoD 8570 IAT Level 2 Certification (Security + CE) is required. Additional Training may be required to be completed within 30 days of start.

Security Clearance Requirements:

• Active DoD Secret clearance is required to be maintained. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $60,000 to $70,000 (annually).