Senior Tier 2 Help Desk Technician DoD 24/7

UIC Arctic Response Services, LLC; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Bowhead Logistics Management LLC is seeking an experienced Tier 2 Enterprise Service Desk Technician to support the Air Force IT service delivery. You will diagnose complex issues, use remote tools, document solutions, and mentor Tier 1 staff in a 24/7 environment with day, swing, or night shifts.

The role requires a DoD secret clearance, DoD 8570/8140 IAT II certification, strong communication, and hands-on experience with end-user devices and Service Desk operations.

Qualifications

• Obtain/maintain DoD Secret clearance and CAC eligibility.
• 6–10 years of technical experience; a Bachelor's may substitute for 5 years.
• DoD 8570/8140 IAT Level I/II certification required (Security+ CE, GSEC, SSCP, CCNA-Security).
• Strong verbal and written communication; ability to work in a team.
• Familiar with Service Desk operations and end-user device support.

Responsibilities

• Diagnose and resolve complex issues using advanced troubleshooting techniques.
• Use remote access tools to investigate and fix problems without on-site visits.
• Document detailed solutions in the knowledge base to improve future resolutions.
• Utilize ServiceNow for incident tracking, ticketing, and reporting.
• Mentor and cross-train Tier 1 staff to raise overall technical baseline.

Skills

Strong communication

Team collaboration

End-user support

Technical troubleshooting

Documentation

Education

High school or equivalent

Bachelor's degree substitute 5 yrs exp

IAT Level II cert (Security+ CE etc.)

Tools

ServiceNow

BeyondTrust

TeamViewer

Remote Desktop Protocol (RDP)

Job description

Bowhead Logistics Management LLC is seeking an experienced Tier 2 Enterprise Service Desk Technician to support the Air Force IT service delivery. You will diagnose complex issues, use remote tools, document solutions, and mentor Tier 1 staff in a 24/7 environment with day, swing, or night shifts.

The role requires a DoD secret clearance, DoD 8570/8140 IAT II certification, strong communication, and hands-on experience with end-user devices and Service Desk operations.