IT Service Desk Technician

Resource Management Concepts, Inc.; Texas; In loco; USD 60.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation & holidays

Healthcare plan

401K

Tuition assistance

Certification training

Descrizione del lavoro

Resource Management Concepts, Inc. (RMC) is seeking an IT Service Desk Technician to join a fast-paced environment in Crane, Indiana. The role involves handling Tier 1 IT support, maintaining customer relationships, and documenting procedures while onboarding new users.

A DoD Secret clearance is required to be maintained. Qualified candidates will have 3+ years of IT help desk or systems administration experience, experience with ServiceNow or similar ticketing systems, and DoD 8570 IAT Level 2

Competenze

• Three years of Systems Administration and/or IT Help Desk experience is required.
• Experience using DoD 8570 IAT Level 2 Certification (Security+ CE) is required within 30 days of start.

Mansioni

• Maintain professional relationships with customers in a busy call center environment.
• Provide technical support by responding to and resolving end-user problems.
• Diagnose and resolve Tier 1 issues; document internal procedures.
• Assist with onboarding of new users; communicate effectively in writing and speech.
• Work independently and in a team to develop analytical techniques and methodologies.

Conoscenze

Customer service

End-user support

Documentation

Verbal & written communication

Teamwork

Formazione

Associate degree

Strumenti

ServiceNow

Ticketing systems

Descrizione del lavoro

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring an IT Service Desk Technician (0800-1600 M-F) at Crane, Indiana.

The selected applicant will be responsible for:

• Maintaining a professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Identify, research and resolve technical problems at the Tier 1 level of responsibility.
• Documenting internal procedures.
• Assisting with the onboarding of new users.
• Effective verbal and written communication.
• Ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies.

• Three (3) years of Systems Administration and/or IT Help Desk Experience.
• Associates degree plus one (1) year of experience considered in lieu of
• Effective use of Help Desk tracking and ticketing system(s); tracking technical issues using ServiceNow and other ticketing systems; maintaining historical records and related documentation to ensure timely resolution.
• Diagnose data communications problems using specialized tools, test equipment and software utilities.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Ability to lift up to 50 pounds.

Certification Requirements:

• DoD 8570 IAT Level 2 Certification (Security + CE) is required. Additional Training may be required to be completed within 30 days of start.

Security Clearance Requirements:

• Active DoD Secret clearance is required to be maintained. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $60,000 to $70,000 (annually).