IT Service Desk Technician - DoD Secret Clearance, Growth

Resource Management Concepts, Inc.; Crane (IN); On-site; USD 60,000 - 70,000; Full time

Job summary

Resource Management Concepts, Inc. (RMC) is hiring an IT Service Desk Technician at Crane, Indiana.

The role supports a busy government and commercial environment, handling end-user issues, onboarding new users, and documenting procedures. Candidates must have a DoD Secret clearance, DoD 8570 IAT Level 2 (Security+ CE), and three years of IT help desk experience; an Associate's degree with related experience is acceptable as a substitute.

Qualifications

• Three (3) years of Systems Administration and/or IT Help Desk Experience.
• DoD 8570 IAT Level 2 Certification (Security + CE) required.
• Active DoD Secret clearance required.
• Associates degree plus one year of experience may be considered in lieu of degree.
• Experience with Help Desk tracking/ticketing systems (ServiceNow and others).
• Diagnose data communications problems using specialized tools and software utilities.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Ability to lift up to 50 pounds.
• Effective verbal and written communication.
• Experience in a busy call center environment.

Responsibilities

• Maintaining a professional relationship with customers in a busy call center.
• Providing technical support by responding to and resolving end-user problems.
• Identify, research and resolve Tier 1 technical problems.
• Documenting internal procedures.
• Assisting with onboarding of new users.
• Effective verbal and written communication.
• Ability to work independently and as part of a team in researching data and developing analytical techniques.
• Installation and configuration of new workstations and software.
• Ability to lift up to 50 pounds.

Skills

Verbal communication

Written communication

Teamwork

Independent work

Education

Associates degree

Security+ DoD 8570 IAT Level 2

Tools

ServiceNow

Ticketing systems

Job description

Resource Management Concepts, Inc. (RMC) is hiring an IT Service Desk Technician at Crane, Indiana.

The role supports a busy government and commercial environment, handling end-user issues, onboarding new users, and documenting procedures. Candidates must have a DoD Secret clearance, DoD 8570 IAT Level 2 (Security+ CE), and three years of IT help desk experience; an Associate's degree with related experience is acceptable as a substitute.